Privacy policy
What we collect when you use this website or work with us, why we collect it, and what you can ask us to do with it.
Who we are
This website, seranovaglobal.com, is operated by Seranova Global (“we”, “us”), the web agency brand of Nexora Global Technologies (Pvt) Ltd, a company registered in Sri Lanka. Our registered address and company registration number are available on request. Contact for privacy matters: hello@seranovaglobal.com.
We process personal data in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, and, where it applies to visitors from other countries, the data protection law of that country.
What we collect
We collect only what we need to respond to you and run the site:
Contact and enquiry details — name, company, email, phone number, website address and the message you send through the contact form, by email or on WhatsApp.
Speed test URLs — the page addresses you submit to the free website speed test, and the results.
Usage data — pages visited, approximate location, device and browser type, collected through analytics (see Cookies and analytics below).
Client account data — for clients, the details needed to deliver a project: access credentials you share with us, invoices and correspondence.
Why we use it
To reply to your enquiry and, if you ask, prepare a proposal.
To deliver and support work you have engaged us for, including invoicing.
To run and improve this website and the free speed test.
To meet legal and accounting obligations.
We do not sell personal data and we do not send marketing email unless you have asked for it.
Cookies and analytics
We use Google Analytics 4 to understand how the site is used. It sets cookies and collects usage data as described in Google’s own policy. Analytics loads only after you accept cookies.
Essential cookies needed for the site to work (for example, remembering a form you started) do not require consent.
Who we share it with
We share data only with providers we need to run the business, under contracts that restrict what they can do with it:
Hosting and infrastructure: Cloudflare (DNS and CDN) and our hosting provider.
Email and forms: Google Workspace.
Analytics: Google Analytics 4.
CRM and invoicing: HubSpot and our accounting software.
SpeedPulse, our monitoring product, for clients whose sites we monitor.
Some of these providers process data outside Sri Lanka. Where they do, we rely on their contractual safeguards.
How long we keep it
Enquiries we do not take further: 24 months.
Client records: for the length of the engagement and seven years afterwards, as required for accounting.
Speed test results: 30 days.
Analytics data: 14 months, the retention setting we use in Google Analytics 4.
Your rights
You can ask us to tell you what personal data we hold about you, correct it, delete it, or stop using it for a particular purpose. Email hello@seranovaglobal.com and we will respond within 30 days. If you are not satisfied with our response you may complain to the Data Protection Authority of Sri Lanka or the regulator in your own country.
Security
We protect data with access controls, encrypted connections (HTTPS), two-factor authentication on our accounts and the security practices we apply to client sites. No method is perfect; if we become aware of a breach affecting your data we will tell you without undue delay.
Changes to this policy
We will post any changes on this page and update the date at the top. Material changes affecting clients will be sent by email.
Questions about this policy? Email hello@seranovaglobal.com.
